FAQ

Can I use a credit or debit card for you guys to charge my processing fees?
Your account may be elligible for credit/debit card billing. To see if you qualify, please submit a support ticket at Support@Green.Money!
Thu, 17 Jan, 2019 at 3:19 PM
When will I get my deposit?
All check payments are sent out overnight to your bank for deposit. Typically, the funds should clear into your account within 24 hours of the deposit. In or...
Thu, 17 Jan, 2019 at 3:22 PM
Customer put in incorrect routing number.
If a customer used the incorrect routing number, it is recommended that this check is deleted from your Green account prior to being batched. Once the paymen...
Thu, 17 Jan, 2019 at 3:24 PM
I haven't used my account as we had just been taking credit cards but now I will be using checks again. Confirm my account is good to go and also I need to update my bank account.
In order to learn the current status of your Green account, you will need to submit a support ticket to Support@Green.Money. Please be sure to contact us fro...
Thu, 17 Jan, 2019 at 3:47 PM
Do you have an android app?
No, Green by Phone does not have any mobile applications available at this time.
Tue, 12 Feb, 2019 at 4:03 PM
HOW DO I GET STARTED?
If you are interested in applying for a Green eCheck processing account, you will need two things: 1. You will need a US Business Checking account. To m...
Mon, 22 Apr, 2019 at 4:14 PM
HOW DO I LOG INTO THE PORTAL?
In order to log into your Green account's portal, you will need to go to our LOGIN page and enter the username and password that was provided to you. Th...
Mon, 22 Apr, 2019 at 4:30 PM
WHAT SHOPPING CARTS DOES GREEN USE?
Green.Money is currently integrated with: BigCommerce, Ecwid, LimeLight, Magento 1x and 2x, OpenCart, PrestaShop, Shopify, and WooCommerce. We also have our...
Tue, 23 Apr, 2019 at 11:40 AM
WHAT IS AN API?
An API allows a computer to speak to another computer. Your programmers set up your system to speak to ours. This allows for flexibility. You can pretty muc...
Tue, 23 Apr, 2019 at 11:42 AM
WHAT HAPPENS WITH RETURNED CHECKS/CHARGEBACKS?
The first step you need to take when you receive a chargeback or returned payment is to contact your bank. Your bank does not report your returned items to ...
Tue, 23 Apr, 2019 at 11:58 AM