If a customer used the incorrect routing number, it is recommended that this check is deleted from your Green account prior to being batched. Once the payment is deleted, your customer will need to resubmit the payment. To Cancel a Pending Check follow these instructions: 1. Log into your account. 2. Go to CHECKS on the menu bar. 3. Click on CHECK SEARCH. 4. Enter the information, such as the Last Name. 5. Click on the SEARCH button. The system will display ALL of the results of checks processed and unprocessed. 6. Locate the check and click on the GO TO link. 7. Click on the DELETE button. If you have any additional questions, please submit a support ticket at Support@Green.Money.